Catalog Ouafra – Refund & Returns Policy


At Ouafra, we strive to ensure a seamless shopping experience for our customers. While we do not handle the shipping and receiving of products directly, we understand that there may be instances where you need to return or request a refund for a purchased item. This Refund and Returns Policy outlines the procedures and guidelines for such cases.

Eligibility for Refunds and Returns

To be eligible for a refund or return, you must initiate the request within 18 days from the date of delivery.
The item must be unused, in its original packaging, and in the same condition as when you received it.
Customized or personalized items are generally not eligible for returns or refunds unless there is a defect or error on our part.

How to Initiate a Refund or Return

To initiate a refund or return, please contact our customer support team at [email protected] but also make sure to inform Seller through messaging. Provide them with your order details, including the order number and reason for the refund or return.
Our customer support team will guide you through the process and provide you with any necessary instructions or forms.
Please note that any refund or return requests received after the specified timeframe may not be accepted.

Refund and Return Process

Once your refund or return request is approved, you will be provided with further instructions.
You will be responsible for securely packaging the item and arranging its shipment back to the seller’s address provided by our customer support team.
Please use a reliable shipping service such as FedEx to ensure the safe return of the item.
It is recommended to purchase shipping insurance to protect against loss or damage during transit.

Refund Processing

Once the seller receives the returned item and verifies its condition, they will process the refund.
The refund will be issued to the original payment method used during the purchase. The time it takes for the refund to be processed and reflected in your account may vary depending on your payment provider.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately, providing them with details and supporting evidence (such as photos/videos).
We will assess the situation and provide you with instructions for the return, exchange, or refund.

Non-Refundable and Non-Returnable Items

Certain items are non-refundable and non-returnable, including but not limited to:
Perishable goods or terroir, such as food or flowers..
Customized or personalized items (unless there is an error or defect)
Intimate or sanitary goods
Gift cards or digital products

Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team through [email protected]
We are here to assist you and ensure your satisfaction.
Please note that this Refund and Returns Policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay updated on any modifications.

Last updated: 10.06.2023