{"id":12,"date":"2023-06-10T20:28:41","date_gmt":"2023-06-10T20:28:41","guid":{"rendered":"https:\/\/catalog.ouafra.com\/?page_id=12"},"modified":"2026-09-24T13:21:15","modified_gmt":"2026-09-24T13:21:15","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/catalog.ouafra.com\/fr\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><blockquote><br><p>Catalogue Ouafra ~ Politique de remboursement et de retour<\/p><\/blockquote><br><p>\u00a0Chez Catalog Ouafra, nous nous effor\u00e7ons d'offrir \u00e0 nos clients une exp\u00e9rience d'achat fluide. Bien que nous ne g\u00e9rions pas directement l'exp\u00e9dition ni la r\u00e9ception des produits, nous comprenons que vous puissiez avoir besoin de retourner un article achet\u00e9 ou d'en demander le remboursement. La pr\u00e9sente politique de remboursement et de retour d\u00e9taille les proc\u00e9dures et les directives applicables \u00e0 ces situations.<\/p><br><p><strong>\u00c9ligibilit\u00e9 aux remboursements et aux retours<\/strong><\/p><br><p>Pour pouvoir b\u00e9n\u00e9ficier d'un remboursement ou effectuer un retour, vous devez en faire la demande dans les 7 jours suivant la date de livraison.<br>L'article doit \u00eatre inutilis\u00e9, dans son emballage d'origine et dans le m\u00eame \u00e9tat que lors de sa r\u00e9ception.<br>Les articles personnalis\u00e9s ou r\u00e9alis\u00e9s sur mesure ne sont g\u00e9n\u00e9ralement ni repris ni rembours\u00e9s, sauf en cas de d\u00e9faut ou d'erreur de notre part.<\/p><br><p><strong>Comment demander un remboursement ou un retour<\/strong><\/p><br><p>Pour demander un remboursement ou un retour, veuillez contacter notre service client \u00e0 l'adresse team@ouafra.com, tout en veillant \u00e9galement \u00e0 en informer le vendeur via la messagerie. Communiquez-leur les d\u00e9tails de votre commande, notamment le num\u00e9ro de commande ainsi que le motif du remboursement ou du retour.<br>Notre \u00e9quipe de service client vous accompagnera tout au long du processus et vous fournira toutes les instructions ou tous les formulaires n\u00e9cessaires.<br>Veuillez noter que toute demande de remboursement ou de retour re\u00e7ue apr\u00e8s le d\u00e9lai indiqu\u00e9 pourrait ne pas \u00eatre accept\u00e9e.<\/p><br><p><strong>Proc\u00e9dure de remboursement et de retour<\/strong><\/p><br><p class=\" translation-block\">Une fois votre demande de remboursement ou de retour approuv\u00e9e, vous recevrez des instructions compl\u00e9mentaires.<br>Il vous appartiendra d'emballer soigneusement l'article et d'organiser son renvoi \u00e0 l'adresse du vendeur communiqu\u00e9e par notre service client.<br>Veuillez utiliser un service d'exp\u00e9dition fiable, tel que FedEx, pour garantir le retour de l'article en toute s\u00e9curit\u00e9.<br>Il est recommand\u00e9 de souscrire une assurance transport pour vous prot\u00e9ger contre toute perte ou tout dommage durant l'acheminement.<\/p><br><p><strong>Traitement des remboursements<\/strong><\/p><br><p>Once the seller receives the returned item and verifies its condition, they will process the refund.<br>The refund will be issued to the original payment method used during the purchase. The time it takes for the refund to be processed and reflected in your account may vary depending on your payment provider\/method.<\/p><br><p><strong>Articles endommag\u00e9s ou d\u00e9fectueux<\/strong><\/p><br><p class=\" translation-block\">Si vous recevez un article endommag\u00e9 ou d\u00e9fectueux, veuillez contacter imm\u00e9diatement notre service client en fournissant les d\u00e9tails ainsi que des preuves \u00e0 l'appui (telles que des photos ou des vid\u00e9os).<br>Nous \u00e9valuerons la situation et vous communiquerons la marche \u00e0 suivre pour le retour, l'\u00e9change ou le remboursement.<\/p><br><p><strong>Articles non remboursables et non retournables<\/strong><\/p><br><p class=\" translation-block\">Certains articles ne sont ni remboursables ni retournables, notamment :<br>Les produits p\u00e9rissables, tels que les aliments ou les fleurs<br>Les articles personnalis\u00e9s ou r\u00e9alis\u00e9s sur mesure (sauf en cas d'erreur ou de d\u00e9faut)<br>Les articles intimes ou sanitaires<br>Les cartes-cadeaux ou les produits num\u00e9riques<\/p><br><p><strong>Contactez-nous<\/strong><\/p><br><p class=\" translation-block\">Si vous avez des questions ou des pr\u00e9occupations concernant notre politique de remboursement et de retour, veuillez contacter notre service client \u00e0 l'adresse team@ouafra.com.<br>Nous sommes l\u00e0 pour vous aider et garantir votre satisfaction.<br>Veuillez noter que cette politique de remboursement et de retour est susceptible d'\u00eatre modifi\u00e9e sans pr\u00e9avis. Nous vous recommandons de la consulter r\u00e9guli\u00e8rement pour rester inform\u00e9 de toute modification.<\/p><br><p>Last updated: 24.09.2026<\/p><\/p>","protected":false},"excerpt":{"rendered":"<p>Catalog Ouafra &#8211; Refund &amp; Returns Policy \u00a0At Catalog Ouafra, we strive to ensure a seamless shopping experience for our customers. While we do not handle the shipping and receiving of products directly, we understand that there may be instances where you need to return or request a refund for a purchased item. This Refund [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","omw_enable_modal_window":"enable","footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"yoast_head":"<!-- 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